So, Time Warner called yesterday, wanting to know if little me was going to pay the bills.
I explained, yet AGAIN, that I am not the one who pays the bill. That's my apartment complex's job. I pay them 620 for water, heat, lights, sewer, furniture...and cable and Internet. I pay Princeton, they pay Time Warner, easy peasy lemon squeezy.
But Time Warner hasn't gotten that message through their heads yet, certainly not after I've been repeating it at them for 8 MONTHS.
The lady I spoke to yesterday suggested that I go down to their offices and have the account changed. I thought, all right. I'll go down in the morning and do that. Should fix the problem pronto.
I went down to their offices all right. There were a couple of ladies behind bulletproof glass (that should have been my first clue) and I approached the closest one.
Right from the off, I sensed I was "bothering" her. God forbid I make the woman do her job. I started explaining the situation and she cut me off in the middle asking for an explanation. Then I tried to show her the lease agreement, which I'd been clever enough to stick in my bag last night so that I could SHOW them the PROOF.
She wouldn't even look at it, and when I explained that the woman on the phone had said to come down, she scoffed at me and said that was ridiculous. The only thing that this woman apparently would do was shut down the account...which wouldn't help in the slightest and Time Warner would still be nagging me for money even after the account was shut off.
I called Princeton Villa this afternoon and they said that Time Warner are being a bunch of jerks (no argument there) and that they are working on it from their end. I now understand what kind of hell dealing with this company on a daily basis must be like and honestly if I could, I'd switch. I've never been treated so badly in my entire life. I won't ever have another account with these people-too much bureaucracy and left hand doesn't know what right hand is doing stuff going on.
I'm so tired of it. I wish Time Warner would behave and stop calling me and insisting I pay a bill I'm not supposed to pay. Is that too much to ask?
Sigh.
I have ranted, and now I feel better. And if this gets back to Time-Warner, so much the better. Maybe they'll realize how AWFUL THEY ARE TO THEIR CUSTOMERS!
Ta,
Bec
PS: Got a weird e-mail today from Residence Life at NCCU. They apparently wanted to let me know my housing was set up. I was just gonna ignore it; whatever. I don't need a room.
Then TONIGHT, I check my e-mail and my bill has housing stuff on it, charged to my account. They have a room charged and a meal plan and all this stuff...that I never agreed to and never signed paperwork for.
UM. I'm here for four more months and I have a year-long lease. If I move now I'll be in a completely different part of town, I'd have to pay my rent through for the rest of the year, I'd have to get rid of all my pots and pans, I'd have to move my stuff across town, I'd have to move all my food...AND I DO NOT HAVE A CAR.
So, no. I don't want to move. If they'd offered the room to me 8 months ago, I would have gladly taken it. Now someone else can have it because I'm settled.
Isn't it in my financial aid that I'm off-campus this year? Isn't it obvious by my address? Did they bother to CALL me and ASK me if I want to live in an apartment block nearer to campus? DID ANYONE PAY ATTENTION AT ALL?
Sigh.
I sent an e-mail to whoever I hope is in charge. Let's hope they realize I'm definitely not moving across town for four little months!
Ta,
Bec
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